Workshop Logistics Administrator

Techtronic Industries Australia & New Zealand

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

TTI is currently seeking a Workshop Logistics Administrator to join our team in Dandenong South. Reporting to the Service Manager.

About the role

The Workshop Administrator will work as part of the service operations team dedicated to supporting the Internal Service Centre within the SalesForce, SAP, TNT and other associated technology platforms. As part of the team, this individual will maximise workshop’s efficiencies and will act as point of contact for internal service centre.

Key Responsibilities

  • Accepting tools for drop off via direct customers or freight
  • Booking incoming tools into Sales Force warranty portal and completing necessary documentation
  • Allocating tools in accordance with operational workflow
  • Allocating ordered spare parts with relevant service claims
  • Maintaining records and allocating incoming spare parts stock on hand to correct locations
  • Goods receipt of incoming spare parts stock
  • All necessary warehouse duties (Unpack, pack, forklift operation and etc..)
  • Organising outgoing freight as required
  • Ensure that claim documentation is up to date and filed
  • Communicate with After-Sales support team to obtain claim relevant information
  • Finalize repaired claims in the portal, as required
  • Diagnose and replace batteries, chargers, radios and etc…
  • Provide customers and retailers with update on their warranty claims over the phone and emails
  • Work with SF administrator to resolve identified portal issues
  • Following on the payment status for non-warranty claims with customers
READ:   Third Party Logistics Account Manager

Skills and Experience

  • Experience using SAP, salesforce and/or other similar technology platforms
  • Excellent ability to respond to deadline pressures and demonstrate time management skills
  • Great communication skills with enthusiastic personality;
  • Ability to demonstrate initiative;
  • Solid time management and attention to detail.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:

Competitive remuneration package
All the tools of trade provided
Exposure to world class technologies
Generous discounts on company products for multiple brands

If you fit the attributes above and are excited at the prospect of joining a successful and dynamic organisation APPLY NOW!

  • Seniority level


  • Employment type


  • Job function


  • Industries



Related Jobs
  • PAR Technology
    Full Time
    San Francisco, CA

    DescriptionSenior Software EngineerHi there! Have you noticed that the restaurant industry is changing?We’re PAR and our purpose is:To deliver solutions that connect people to the restaurants, meals and moments they love.We take that res
  • RealPage, Inc.
    Full Time

    Who We AreRealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you
  • Norgence Inc
    Full Time
    Bolgatanga Municipal, Upper East, Ghana

    You will be required to handle our Javascript tasks and UI for a new project we are developing Employment type Full-time Apply
  • GitLab
    Full Time
    Cape Town, Western Cape, South Africa

    This position is 100% remote, US TimezoneAnalytics Engineers sit at the intersection of business teams, Data Analytics and Data Engineering and are responsible for bringing robust, efficient, and integrated data models and products to life
Guías Online