Workforce Management Team Lead

  • Full Time
  • Manila

Accenture


Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

Responsibilities:

  • Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
  • Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
  • Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
  • Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
  • Manage internal and external audit with processes and controls in place.
  • Conduct monthly coaching and performance feedback to their direct reports

What are we looking for?

  • Bachelor’s degree holder
  • Must have at least 5 years of work experience in Workforce with at least 1 year of experience in Supervisory/Team Lead role
  • Excellent Project Management and Stakeholder Management skills
  • Train and coach Intraday Analysts on intraday concepts and to be able to execute intraday techniques that would assist Operations in meeting KPI.
  • Ability to conduct a full root cause analysis on operational performance with the ability to turn findings into a robust improvement plan.
  • Must be willing to go back on-site once recalled

How to apply?

Apply in LinkedIn

  • Click on “Apply Now” to submit your application and upload your updated resume with your photo.

Why join Accenture?

READ:   GBSC-Customer Service Representative II

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

*Terms and conditions apply.

  • Antas ng seniority


    Mid-Senior level

  • Uri ng trabaho


    Full-time

  • Function sa trabaho


    Customer Service, Sales

  • Mga Industriya


    Outsourcing/Offshoring


Apply

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