Workforce Management Team Lead

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Responsibilities:

• Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
• Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
• Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
• Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
• Manage internal and external audit with processes and controls in place.
• Conduct monthly coaching and performance feedback to their direct reports

What are we looking for?

• Bachelor’s degree holder
• Must have at least 5 years of work experience in Workforce with at least 1 year of experience in Supervisory/Team Lead role
• Excellent Project Management and Stakeholder Management skills
• Train and coach Intraday Analysts on intraday concepts and to be able to execute intraday techniques that would assist Operations in meeting KPI.
• Ability to conduct a full root cause analysis on operational performance with the ability to turn findings into a robust improvement plan.
• Must be willing to go back on-site once recalled

How to apply?

Apply in LinkedIn

• Click on “Apply Now” to submit your application and upload your updated resume with your photo.

Why join Accenture?

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, Inclusion and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

*Terms and conditions apply.