Workforce Management Team Lead
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- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
- Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
- Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
- Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
- Manage internal and external audit with processes and controls in place.
- Conduct monthly coaching and performance feedback to their direct reports
What are we looking for?
- Bachelor’s degree holder
- Must have at least 5 years of work experience in Workforce with at least 1 year of experience in Supervisory/Team Lead role
- Excellent Project Management and Stakeholder Management skills
- Train and coach Intraday Analysts on intraday concepts and to be able to execute intraday techniques that would assist Operations in meeting KPI.
- Ability to conduct a full root cause analysis on operational performance with the ability to turn findings into a robust improvement plan.
- Must be willing to go back on-site once recalled
How to apply?
Apply in LinkedIn
- Click on “Apply Now” to submit your application and upload your updated resume with your photo.
Why join Accenture?
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
*Terms and conditions apply.
Antas ng seniority
Uri ng trabaho
Function sa trabaho
Customer Service, Sales