Technical Team Lead – POINT OF SALE

Clicks Group


The Group IT Department is looking to hire a Technical Team Lead – POINT OF SALE, to join the Frontshop and Pharmacy Team at our Head Office in Cape Town. This role will be reporting into the APM for OMNI, Frontshop and Pharmacy.

Purpose and Objectives

The purpose of the role is to ensure our in-store systems, including POS, Back-Office & Pharmacy, are appropriately supported and maintained in order to meet business objectives

  • Ensure uptime of all systems
  • Ensure agreed SLA’s are managed for external vendors
  • Manage external vendors for development and support
  • Manage software and system configuration across the store estate
  • Co-ordinate and take accountability of all software builds and rollouts
  • Provide technical expertise and direction for the POS team
  • Assign personnel to tasks and directs their activities, balancing resource allocations to meet business demand
  • Ensure that development methodologies and project disciplines are observed
  • Manage the budget for the area of control, including licencing for products and services
  • Develop Service Level Agreements for external vendors
  • Responsible for staffing, growth and development of team members
  • Responsible for performance management of team


Job related Knowledge, Skills and Experience

  • POS knowledge
  • SDLC knowledge
  • Project Management
  • Payment config & associated processes
  • Manage internal & external partners and relationships inside and outside
  • Understanding of in-store environments
  • General management skills
  • Facilitation skills
  • Proven analysis skills
  • Negotiation and conflict management skills
  • Demonstrated communication and presentation skills
  • 5 – 7 years IT experience
  • Proven experience of root-cause analysis
  • Project management experience of complex projects
  • Experience in managing projects
READ:   Technical Support Engineer, Trilogy (Remote) - $60,000/year USD



  • Bachelors degree in Computer Science / Information Systems or other relevant IT qualification


Job related competencies

  • Deciding and Initiating Action
  • Presenting and Communicating Information
  • Applying Expertise and Technology
  • Analysing
  • Planning and Organising
  • Creating and Innovation
  • Delivering Results & Meeting Customer Expectations
  • Formulating Strategies and Concepts

  • Seniority level

    Mid-Senior level

  • Employment type


  • Job function

    Information Technology, Engineering, and Analyst

  • Industries



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