Technical Support / Onboarding Agent Spanish-speaking (m/f/d)

eKomi - The Feedback Company


eKomi Holding GmbH – “The Feedback Company,” is Europe’s first and biggest independent provider of transaction-based customer and product reviews. It’s based in Berlin City and on the belief in teamwork and cooperation.

As a global Google-partner with over 150 employees from 40 countries and subsidiaries in Los Angeles, London, Madrid, and South Africa, eKomi has collected and published over 40 million reviews for its clients.

More than 14.000 companies trust in our social commerce technology – it helps them gain new customers, increase their turnover, and minimize returns. With us, companies can be sure that their reviews come from real customers and real users.

Help us build trust!

Tasks

  • Be the first line support for our products & platforms, via phone, E-Mail & our ticketing systems
  • Identify how to support our clients in the best way
  • Perform in-depth systematic troubleshooting!
  • Engage with various teams within eKomi to help gather information and solve technical problems.
  • Help our customers within the product migration.

Requirements

  • Fluent, verbal and written in Spanish (C2)
  • Customer service experience of 1-2 years is preferred
  • Initial work experience in a customer service field or call centre is an advantage
  • experienced in Helpdesk Support is an advantage
  • Qualification in the IT field or related technical discipline preferred.
  • Basic knowledge of MySQL
  • Basic understanding of HTML, CSS, Javascript & API
  • Familiarity with ticketing systems
  • Basic knowledge of popular shop systems such as Magento, Shopware, Shopify, etc.
  • Good problem-solving skills and customer-focused attitude
  • Good communication skills, both oral and written.
READ:   Trainee Supervisor Part Time (Contracted 22.5 Hours Per Week)

Benefits

  • a highly motivated team, which actively supports you and takes care to provide you with everything you need to be successful on the market and with our clients,
  • a safe workplace with a future in a financially healthy and growing company
  • international career opportunities and personal development
  • Monday through Friday! We do not work on weekends and public holidays

We are waiting for you!

  • Seniority level


    Entry level

  • Employment type


    Contract

  • Job function


    Customer Service

  • Industries


    Information Technology and Services


Apply

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