Technical Support Engineer, Trilogy (Remote) – $60,000/year USD

Crossover for Work

Crossover is the world’s #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We’re recruiting this role for our client, Trilogy. Have you got what it takes?

You’re a customer support agent who’s obsessed with delivering a great experience. But you’ve mastered your products and are wondering what’s next. Sure, you could just join a new company and learn their products, but you’ve got deeper technical skills that you want to use. Or…

You could be part of a company that supports dozens of products and is constantly adding more. You could solve problems no one’s ever seen. And you could do it from anywhere in the world.

Welcome to the Customer Support team at Trilogy. We support over 100 unique enterprise software products – everything from mobile app development platforms to database load-balancers. We not only have the opportunity to learn, use, and support these products, we also become deep technical experts who can solve problems that no one has seen before.

Trilogy consistently wows its customers with the quality of support we provide. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote for over 20 years and our systems, processes, and management style are designed to optimize your remote work experience. We believe in constant improvement and push for perfection. Join our advanced technical support team to see how we’re transforming customer support.

READ:   Senior Java Developer – Remote, Full-time

What You Will Be Doing

  • Wow customers by solving complex or new problems
  • Grow your product knowledge – both in breadth and depth
  • Dig deep to discover the root causes of issues – exploring source code, databases, logs, and traces
  • Explore source code, databases, logs, and traces to find or create solutions

What You Won’t Be Doing

  • Answer the same questions over and over again
  • Provide trivial or basic troubleshooting
  • Get bored focusing on a single product or technology
  • Write knowledge base articles

Technical Support Engineer Key Responsibilities

  • Diagnose, troubleshoot, and develop new solutions
  • Ensure solutions solve the root cause of problems
  • Write step-by-step processes, solutions, and ticket updates

Basic Requirements

  • 2+ years of software development
  • 2+ years of experience with customer-facing technical support
  • Ability to speak and write professionally in English
  • 24/7 availability for 8-hour shifts

Nice-to-have Requirements

Bachelor’s degree in an IT-related field

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today’s modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

READ:   [REMOTE] Senior Android Developer – Full-time

What to expect next:

  • You will receive an email with a link to start your self-paced, online job application.
  • Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.

Important! If you do not receive an email from us:

  • First, emails may take up to 15 minutes to send, refresh and check again.
  • Second, check your spam and junk folders for an email from, mark as “Not Spam” since you will receive other emails as well.
  • Third, we will send to whatever email account you indicated on the Apply form – by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
  • If all else fails, just reset your password by visiting if you already applied using LinkedIn EasyApply.

Crossover Job Code: LJ-3330-ZA-CapeTown-TechnicalSuppo.012

  • Seniority level


  • Employment type


  • Job function

    Engineering, Information Technology, and Customer Service

  • Industries

    Computer Software, Information Technology and Services, and Telecommunications


Related Jobs
  • Kuehne+Nagel
    Área metropolitana de Santiago

    Dirigir, coordinar y controlar el funcionamiento y el negocio del SiteTu funciónIncluyendo las distintas áreas de prestación de servicios, dando cumplimiento a todo el marco regulatorio aplicable, a los acuerdos establecidos con los dis
  • MYOB
    Full Time
    Auckland, Auckland, New Zealand

    MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing and redefining conventions. To make all this happen, we are dedicated i
  • Guardian Group
    Full Time
    Bridgetown, Saint Michael, Barbados

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists  ResponsibilitiesCommunicate with customers via phone, email and chat Provide knowle
  • Lennox Paton
    Full Time
    New Providence, The Bahamas

    The Corporate Services Manager will oversee the corporate services department’s operations on a day to day basis. The successful candidate will manage a team of clerks and corporate services administrators in the provision of corporate s
Guías Online