Supervisor, IT Operations

Concentrix


Essential Functions/Core Responsibilities

  • Regularly meets with site business management to ensure effectiveness of support and provide technical updates as required
  • Supports advanced computer hardware, operating system, and software applications
  • Troubleshoots and resolves complex multi-user computer systems and LAN, WAN and voice connectivity problems, including user access and component configuration
  • Coordinates as smart hands with different technology workgroups and attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients and ensures that appropriate responses for escalations are executed
  • Prepares, maintains and submits reports and applicable records of computer hardware and software inventory by site and system
  • Ensures all site maintenance checklists are completed and meet information security compliance
  • Ensures that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering and performs the checks if needed
  • Supervises the switch room environment, ensuring all backups for on-site servers and related technology are completed according to policy

Candidate Profile

  • Bachelor’s Degree in related field from a four-year college or university with two to four years of relevant experience preferred
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
  • Ability to mentor, coach and provide direction to a team of employees
  • Ability to foster a sense of professionalism and relationship building for self and team
  • Self-starter, sense of urgency, and works well under pressure

  • Antas ng seniority


    Mid-Senior level

  • Uri ng trabaho


    Full-time

  • Function sa trabaho


    Information Technology

  • Mga Industriya


    Information Technology and Services, Staffing at Recruiting, Human Resources


Apply

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