Srvc & Interaction Design Specialist

Accenture in South Africa


  • At Fjord, service design is at the heart of our design process. Our Service Designers are a diverse and passionate team of strategic, empathetic thinkers who envision and craft services based on deep understanding of customer needs.
  • The Service Designer contributes to activities on projects, including client workshops, creative brainstorms, and service definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating services that make a difference.
  • As a team, we:

  • Bring together research, design, business and technology to shape the services of the future.
  • Use insight to drive our strategic thinking and place the human at the centre of what we do.
  • Work collaboratively with our teams and clients.
  • Nurture a new generation of talented design practitioners.
  • As a Service Designer, you will:

  • Use design research techniques to uncover customer needs and pain points.
  • Understand, analyse and map complex journeys and processes.
  • Support the development of service concepts, blueprints and other service design artefacts.
  • Work collaboratively with multi-disciplinary team members and clients.
  • Have strong communication skills and be confident presenting and defending your design decisions.
  • Support new business development efforts by providing expert information in pitch efforts and client meetings.
  • Attend and help plan studio and community events, workshops, and conferences as a Fjord ambassador.
  • relevant experience in service design or related role such as user experience design or design research
  • Passionate about service design creating human-centred services.
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  • Knowledge of existing and emerging service design tools and methods.
  • Strong communication skills both verbal and written.
  • Experience in running online and offline workshops.
  • Proven history of delivering results on time and within budget.
  • Accustomed to working collaboratively with clients and cross-functional team members.
    • Seniority level


      Mid-Senior level

    • Employment type


      Full-time

    • Job function


      Design

    • Industries


      Marketing and Advertising, Information Technology and Services, and Management Consulting


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