Shared Service Centre – Target Operating Model (TOM) Lead

Digicel Group

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of eight (8) apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

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Shared Service Centre – Target Operating Model (TOM) Lead

Primary Objective Of The Job

Review, provide Digicel inputs and plan transition to the Target Operating Model (TOM) for Finance

Main Duties And Responsibilities

  • Provide inputs, guidance and support to validate the design of the future global finance organisation which is fit for purpose for Digicel;
  • Supports the process leads and plays a key role in transitioning to the to-be organisational structure;
  • Works with the implementation partner TOM lead ensuring that the overall solution and processes meet Digicel’s target operating model, future processes and strategic direction;
  • Ensure alignment to programme vision and principles during validate phase to ensure the final technical solution will work in conjunction with the target operating model;
  • Bring knowledge of the Digicel Finance function, strategy and vision of future operating model;
  • Provide input into the different phases of the programme, from organisation design to transition planning and management;
  • Work with the Digicel HR organisational design team to ensure approaches are globally consistent and in line with Digicel policies and standards;
  • Provide input into status report and raise any risks / issues in the RAID log;
  • Providing inputs and support to people transition activities across the programme e.g. redundancy, retention, ER issues;
  • Review and agree key TOM activities (e.g. designing new job descriptions, alignment to job families) from a Digicel perspective;
  • Provide career band insights and inputs from a Digicel perspective to the programme;

Academic Qualifications And Experience Required

  • Degree or equivalent
  • Relevant HR qualification;
  • Programme management certification e.g. APM, Prince2, PMP etc;
  • Qualified accountant or equivalent;
  • Demonstrated experience working in a Finance Business Partner/SSC environment;
  • Demonstrated experience of Finance ERP/systems programme;
  • Understanding of programme governance and quality management processes;
  • Finance/SSC lead in Transformational programme
  • Consulting background delivering finance transformations
  • Setting up/delivery of a Finance Shared Services centre (SSC)


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

  • Seniority level

    Entry level

  • Employment type


  • Job function

    Customer Service and Information Technology

  • Industries