Service Delivery Coordinator (PMO) Consultant – Digital Customer – Philippines

  • Full Time
  • Manila


At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you will do:

The Deloitte Digital managed services team is responsible for the operation and enhancement of customer and marketing technology solutions that our clients use to power their growth. Our business is growing and we’re on the look-out for an experienced Service Delivery Coordinator to join the team.

You will work as part of a team alongside Service Delivery Managers and software developers to deliver managed services to a number of our top tier clients. You will coordinate activities, resources and deliverables for managed services clients, and drive internal operations. In addition, you will be responsible for:

  • Resource coordination of a shared pool of engineers, testers and business analysts to ensure that services are provided to our clients to agreed standards of quality and service levels
  • Setting priorities of activities with the team
  • Preparation of reports including work-in-progress summaries and monthly/quarterly service reports
  • Reconciling time and expense data for reporting and invoicing
  • Establishing and running financial and budget tracking reports
  • Assisting with project management of software releases including updating commentary in tickets, estimation, design, development, testing and deployment
  • Administering and auditing users of Deloitte and client tools, i.e. Atlassian suite
  • Participation in regular internal and client meetings to discuss work-in-progress
  • Ensuring that support governance framework is adhered to (including knowledge base documentation)
  • A focus on continuous improvement for processes both within the team and also in the client space.
READ:   Sr. Staff PEE Engineer

Enough About Us, Let’s Talk About You

If you are someone with:

You are innovative, quick-thinking, and know how to take collaboration to the next level. You are process driven, have an eye for detail, strong communication skills and a passion for continual improvement. In addition, you will ideally have:

  • Demonstrated effective communication with internal teams and client peers
  • An ability to work as part of a team and balance competing priorities across multiple projects/accounts
  • Experience with application support of enterprise digital solutions for large corporate or government clients
  • An understanding of ITIL and how it is adapted in a professional service environment
  • An understanding of the SDLC and providing support to development teams.
  • Experience in environments with strong formal change control restraints
  • Exposure to DevOps, Continuous Delivery and agility practices
  • Good understanding of digital solutions (for example .NET/Sitecore/Java/AEM/Salesforce)
  • Strong awareness of industry trends and understand how technology can be leveraged to deliver the solutions our client’s need
  • A strong level of resilience and good problem-solving techniques, when dealing with challenging client operational issues

What is in store for you?

  • Long term remote set-up / Work-from-home
  • Flexible working schedule
  • Benefits effective upon hiring

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

© 2021 DCPDC Inc.

Requisition ID: 53462

In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines (“Deloitte in Philippines”), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.

READ:   Associate Consultant

  • Antas ng seniority

    Entry level

  • Uri ng trabaho


  • Function sa trabaho

    Customer Service, Information Technology

  • Mga Industriya

    Management Consulting, Information Technology and Services, Computer Software


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