Senior Consultant (MS Dynamic CRM)

  • Full Time
  • Manila


About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

Microsoft Dynamics CRM Consultant will work on requirement gathering, elicitation, business process definitions, business process design, process mapping and consulting activities. This individual will work under the guidance/leadership of CRM delivery unit. The primary responsibilities of this role are to plan, analyze, lead the sprint activities, test, and train users on Microsoft CRM solutions. This role is a balanced role with an emphasis on functional capability and business process expertise.

Job Responsibilities:

·        Assisting customers to maximize returns on their Microsoft Dynamics CRM investments.

·        Developing long lasting and high-quality business relationships with clients by instilling trust and confidence

·        Working directly with clients to understand their business strategy, programme requirements & processes

·        Demonstrating the future state solution enactment of the articulated programme strategy in the context of Microsoft Dynamics CRM / CRM & related applications and technologies

READ:   Senior Inside Sales Representative, Trilogy (Remote) - $100,000/year USD

·        Utilizing specialist knowledge of business processes and the Microsoft Dynamics / CRM product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients’ articulated business strategy

·        Providing solution demonstrations

·        Developing original approaches to improve or replace existing processes and procedures

·        Designing bespoke solutions

·        Supporting the team in their review of functional specifications for clients of high complexity and quality, including complex integrations or significant module changes

·        Acting as the single point design authority between Solution Architects so that solutions can be developed

·        Guiding Client Programme Directors & Project Managers and keeping them informed

·        Sharing knowledge with other project team members or other client solutions consultants

·        Execute assigned responsibilities in a manner consistent with client solution 

Technical Competencies:

·        Worked on 3 Banks at least in the region.

·        Deep functional knowledge of Microsoft Dynamics CRM solutions & integrations

·        Experience of customized solutions to complex business problems

·        Relevant Microsoft certifications

·        Excellent documentation and communication skills

·        A logical approach to problem solving and the structured introduction of change into operational systems

·        Experience in preparing business process flows, wireframes, requirement gathering documents, design documents, process mappings, requirement decomposition

·        Ability to multitask and priorities with good interpersonal skills

·        Must have worked in large transformational Banking CRM projects

·        Designing and building enterprise solutions

·        Knowledge of third-party apps like Unified Service Desk, Click Dimensions

·        Functional Experience in Power Platform 

Desired Skills & Experience

  • The ideal candidate will have 6-9+ years’ experience in Microsoft Dynamics CRM Functional Services and CRM projects.
  • This individual must be passionate about Dynamics CRM, has excellent communication and interpersonal skills, multi-tasking capabilities as well as a bachelor’s and/or master’s degree in Computer Science, Information Systems or a related field. 
  • The candidate must have strong technical and consulting experience in analysis, design and architecture, and scoping CRM solutions with a proven track record of enterprise level design and deployment of Microsoft CRM. Implement “best practices” in large transformational programs.
  • The candidate must have Microsoft Dynamics 365 experience working on cloud / on-premise.
  • Candidate having expertise in Banking and Dynamics CRM implementations will be an added advantage.
  • We prefer the candidate to have Banking and CRM certifications as well. 
READ:   MDM Supervisor, MOC

Infosys is an equal opportunity employer and encourages applications from: Minority/Female/Veteran/People with Disability/Sexual Orientation/Gender Identity/National Origin

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department

  • Antas ng seniority

    Mid-Senior level

  • Uri ng trabaho


  • Function sa trabaho

    Engineering, Information Technology

  • Mga Industriya

    Information Technology and Services


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