Research Associate

PwC Australia

Line of Service

Not Applicable


Management Level

Job Description & Summary

About the Opportunity

You’ll have access to professional development and technical upskilling that is all about helping you thrive. You’ll work with inspiring people, join a culture driven to make a difference and develop your skills as you help us to solve important problems. With paid study leave, flexible working and other benefits, you’ll have the freedom to create a career that grows as you do.  

What will you create?

You will be at the forefront of helping Australia’s governments, not-for-profits and businesses transform the way they serve customers and citizens. 

Critical to our client’s success is having valuable and reliable customer insights to inform strategic and operational improvements in customer experience, channel transformation, brand and product strategies, sales and service initiatives and pricing. 

You will contribute to a full suite of brand, experience, product and pricing insights projects including qualitative and quantitative insights projects, multi-year tracking studies and design and implementation of organisational experience measurement systems.

As a Research Associate in our Skilled Service Hub, you will work closely with research SMEs on both qualitative and quantitative research projects. You will make an impact on the end-to-end delivery of research projects by: 

  • Designing research artefacts such as qualitative discussion guides and quantitative survey instruments in a way that effectively answer the research objectives
  • Working with research leads to undertake qualitative research such as in-depth interviews and focus groups 
  • Project managing research projects from start to finish, ensuring they are executed to the highest standard in a timely and cost efficient manner
  • Synthesising findings of qualitative research and turning them into impactful stories that bring the customer issues and expectations to life
  • Analysing quantitative research outputs, converting data into actionable insights
  • Telling impactful stories through the use of both qualitative and quantitative findings in a manner that engages the audience and spurs them to action

About you

You will be great for this role if you have:

  • Fundamental understanding of market research or social research techniques (either qualitative, quantitative or both!) gained either as part of your university degree or through previous experience working in a market research or insights analyst role 
  • Demonstrated data literacy and analytical skills
  • Demonstrated project management skills
  • Ability to work independently but knowing when to ask for support and guidance
  • Demonstrated ability to work in diverse teams and agile environments
  • Strong people skills and an ability to engage all levels of the organisation
  • Strong writing skills 
  • While experience working with a range of data analysis, visualisation packages and platforms (e.g. SPSS, Q Market Research Software, Medallia, Qualtrics, Python) as well as qualitative research tools (e.g. Dovetail, Miro) will be highly valued, it is not a must-have and training will be provided to upskill you in the use of these tools.

More importantly, we want to hear from you if:

You want to make a difference and have a passion for social responsibility and believe that your design skills play an integral role in shaping our country and the globe. 

You love re-imagining the possible and you’re driven by shaping new ideas, challenging the status-quo and thrive in sometimes ambiguous situations that can lead to industry shaping experiences.

You are a sound communicator, believing in the power of storytelling, using it as an important tool to shape conversations you have with clients and your colleagues.

Passionate about being at the forefront of change, you’re ready to help our team deliver practical advice that speaks straight to the heart of client business issues and deliver innovative results.

You’re collaborative and enjoy working in an innovative environment. You’re a problem solver by nature and want to join a firm that values the kind of people who reimagine the possible for their clients and stakeholders. Most importantly, you act with integrity and show care for the people you work with.

Life at PwC 

Our culture and benefits are something we’re proud of, and also the reason we’ve been named LinkedIn’s #1 Australian workplace. With PwC, you’ll belong to an inclusive community where differences are both embraced and the underlying driver in everything we create together. 

We empower you with the technology, coaching, flexibility and trust needed to make a meaningful difference, while supporting you in bringing your whole self to work each day. We’re committed to building and maintaining a diverse workforce because we know it’s only by working together that we can realise the potential of our people, clients and society around us.

We’re living this commitment through initiatives including our Reconciliation Action Plan to increase Indigenous employment and employee-led diversity networks promoting cultural, disability, LGBTI and gender equality. At our core we’re a people business, which means you’ll be supported not just in your professional development but your personal growth as well. 

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date
January 11, 2022

  • Seniority level


  • Employment type


  • Job function

    Project Management, Strategy/Planning, and Consulting

  • Industries

    Information Technology and Services, Computer Software, and Financial Services


READ:   Compliance Sr Associate - (Governance Risk & Compliance Controls Team)