Professional Services Residential Engineer, Ecuador

Radware


Professional Services Residential Engineer

The Professional Services (PS) onsite Resident Engineer is working for a specific major customer.

The work will be performed on the customer premise while leading architecture design, implementation, and maintenance of Radware security portfolio according to the defined best practices.

The position requires cooperating daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management within Radware, to ensure the customer gets a fast and responsible response as well as a high level of service and satisfaction as a trusted advisor.

Responsibilities

  • Owning Customers Post Sales relationship
  • Establishing and maintaining strong working relationships with key personal both internal and customer personnel for effective and proactive work.
  • Become a valued member of the customer’s engineering team.
  • Leading Customers onboarding to Radware services.
  • Analyzing and deeply understanding Customer technical needs and customizations.
  • Cooperating with different departments internally at Radware (Support, Cloud, Professional Services, R&D), to ensure direct support, services and information flowing directly to the customers.
  • Advocating customer needs and expectations inside the company.
  • Performing periodic Radware solutions tuning and maintaining configuration and software best practices.
  • Troubleshooting and resolving complex technical issues associated with Redware’s equipment.
  • Developing and standardized operational procedures for Radware equipment in Customer’s environment.
  • Generating weekly reports reflecting the work in progress and status.
  • Performing periodic meetings with the Customer technical team and providing operational/security reporting and consultancy on Radware solution.
  • Coordinating and advising on new business opportunities and technical solutions with the Pre-Sale Engineering team.

Requirements

  • At least 3 years industry-relevant, Networking and Security integration work experience.
  • Customer orientation and onsite support experience.
  • Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching (Cisco, Juniper)
  • Hands-on experience and knowledge of firewalls, IDS/IPS, and VPN, IPSec technologies.
  • Hands-on experience with virtualization platforms (VMware, KVM)
  • Good knowledge of Linux environment
  • Scriptwriting skills in at least one of the following: Bash, Perl, Python.
  • Industry-standard networking and/or networking security certifications.
  • Strong analytical and troubleshooting abilities – complex problems troubleshooting and resolution.
  • Solid communication and interpersonal skills – written and verbal.
  • Fluent English communication – written and verbal.
  • The daily work is at Customer’s premises.
READ:   Azure DevOps Engineer - NZ (can be done remote from any NZ location)

Advantages

  • Familiarity with Radware DDoS products (preferred), or other DoS attack mitigation solutions
  • Security consulting experience

Primary Location

EC-Ecuador-Quito

Job

Technical Support

  • Nivel de antigüedad


    Sin experiencia

  • Tipo de empleo


    Jornada completa

  • Función laboral


    Tecnología de la información

  • Sectores


    Servicios y tecnologías de la información , Software y Seguridad del ordenador y de las redes


Postular aquí

Por favor, para apuntarte a este trabajo visita ec.linkedin.com.

Related Jobs
  • Perficient
    Full Time
    St Louis, MO

    OverviewAt Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close
  • Crossover for Work
    Full Time
    Cameroon

    Crossover is the world's #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Are you the best software architect in your com
  • inq. digital
    Full Time
    Gaborone, South-East, Botswana

    Are you seeking a rewarding career with one of Africa's fastest-growing cloud and digital service providers? inq. Botswana is searching for energetic, talented, self-motivated young people with good communications skills for the following
  • Conduent
    Full Time
    Portmore, St Catherine, Jamaica

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count
Guías Online