Operations Leader

  • Full Time
  • Manila


Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better ™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

  • By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
  • By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
  • By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Location: Manila, Philippines.

About the Position:

Delivery Head is accountable for the overall cross-domain delivery of services of our clients across Philippine region. As a Global Lead he is expected to manage and Lead 100+ workforce in Philippines

READ:   Project Management Analyst | Mobilization

Delivery Head reports to the Operations Leader – Asia and will be responsible for Operations delivery in Philippine.

Occasional travel on the basis of business need.


Inward facing –

  • Leading, Growing & Mentoring an enthusiastic team of high energy Professionals and making then successful leaders
  • Business Planning – Work with Leadership team and cross functional team in defining and implementation
  • Being a Change Agent for all Org wide Change Management initiatives
  • Maintain High level of Data Privacy relating to Internal and External Client data
  • Drive compliance with legal and internal financial processes.
  • Responsible for Internal Audits
  • Create an effective working environment focused on associate development, satisfying work experiences and accountability for results.

Operations Management

  • Overall accountability for delivery of services to the client across Global location
  • Drive Innovation, Efficiency and Productivity elements
  • Accountable for ensuring that, at a minimum, client-specific Service Levels (SLAs) and Key Performance Indicators (KPIs) are met.
  • Drive standardization, continuous process improvement, and integration across domains and market.
  • Develop and maintain a collaborative relationship with the Information Technology (IT) in order to communicate client priorities, provide education on the contractual, financial and governance models, and actively resolve resource constraints and prioritization issues.
  • Ultimate escalation point for service delivery issues in the markets.

Financial Management

  • Directly responsible for Revenue and Growth – P&L Management across Philippines region
  • Align managers and associates within the team to client and market P&L plans
  • Accountable for the sizing process (receipt, assignment, costing, submission, sizing tracking and billing initiation) of all Change Requests (CRs).
  • Monitor and identify areas where requests for services are not included in baseline and collaborate with client to recover revenue.
  • Educate teams on contract and performance incentives and penalties.
  • Identify and pursue revenue opportunities and discuss in coordination with the BD/Sales for pursuit.
READ:   Website/Graphic Designer Expert (Philippines-based)

Outward facing –

  • Developing deep rooted relationship with existing and new customers/vendors across Philippines
  • Owner and Responsible for CSAT (Customer Satisfaction) Survey
  • Providing them Overall Account Management as Business Consulting, as required
  • Striking a good balance between Client and Team needs
  • Align with Sales/BD and provide the required support for aggressive growth


  • Bachelor’s degree in related field or equivalent professional level work experience.
  • Certified Payroll Management and/or Certified Human Resources designations considered an asset.
  • 15+ years of professional experience (At least 12+ years in BPO environment
  • Must have led cross cultural teams spread across the globe (Multi Country)
  • Delivered in a variety of challenges and multiple experiences in operations and/or IT management including P&L ownership.
  • Proven track record on executing on client deliverables at leadership level.
  • Demonstrated experience in leading and creating strategy for a client and organization
  • Led commercial operations at scale.
  • Strategic Thinker & Results driver
  • Excellent Client facing and People management skills
  • Should exhibit high customer sensitivity and service orientation
  • Presentation & Influencing skills
  • Good Financial Acumen and Eye for Detail
  • Lead Team Achievement
  • Innovation and Change Management
  • Adaptable – Work across boundaries

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

READ:   Senior Business Analyst (Process Improvement)

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.

Apply Now

  • Antas ng seniority

    Mid-Senior level

  • Uri ng trabaho


  • Function sa trabaho


  • Mga Industriya

    Computer Software, Information Technology and Services, Human Resources


Por favor, para solicitar este trabajo visita ph.linkedin.com.