Office Facilitator


Ingeus is all about people, our mission is to enable better lives. We specialise in delivering employment, health, justice and youth services, creating new and improved ways to support everyone daily and drive social change.

As the Office Facilitator in our Knowsley, Merseyside site you will provide support to staff, participants and managers with a range of general administrative activities. Some travel may be required at times across sites in Hyton, St Helens and your base in Knowsley.

You will be involved in all office administration support, quality and compliance checking for all paperwork and electronic records, support operations with both internal and external audits. You will also support any team activities such as workshop monitoring, with the opportunity to get involved in some delivery of training our participants to empower and encourage them on their journey towards starting and sustaining in work.

Administration Support

  • Maintaining stationery supplies
  • Managing participant payments, vouchers, BACS, manager’s credit card,
  • Setting up suppliers and general office petty cash procedures.
  • Managing all forms and supporting evidence for all participant payments.
  • Processing of participant and contractual paperwork
  • Maintaining and improving robust admin systems and procedures
  • General day to day office maintenance: post, booking of interpreters/taxis, issuing, processing of paperwork

Team Support

  • Supporting the collation of performance data against a range of key performance indicators, compliance and quality standards
  • Tracking and monitoring of audit compliance documentation and provide a weekly progress report
  • Providing feedback to Employment Key Workers relating to quality and completion of participant paperwork
  • Monitoring participant feedback process and collate ‘Good News Stories’
  • Monitoring workshops and analyse customer feedback
READ:   Solution Consultant

Why join us?

As an Ingeus employee, you will have access to a range of benefits such as 25 days annual leave plus bank holidays, life insurance, private medical care, company pension, online discount shopping, additional leave for personal development and community volunteering, the opportunity to buy those extra perks such as extra annual leave, critical illness cover, dental insurance and discounted gym membership, wellbeing services and more.

At Ingeus, we value diversity and inclusion and actively encourage applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment, including a positive working environment. We are a Disability Confident Leader, a Mindful Employer, a Stonewall Champion, and we’re committed to the Armed Forces Covenant.

This is a permanent role with a salary of £20,500 on offer. Please note, interviews will be held w/c 30th August.

For more information about Ingeus, the services we provide, a more detailed benefits overview and how you can become part of the team, please visit

  • Seniority level


  • Employment type


  • Job function

    Human Resources

  • Industries

    Government Administration


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