Manager, Service Communications



Be inspired every day. We are idealists. Inventors. Forever tinkering with products and processes, always on the lookout for a better way. A job at Apple is one that requires a lot of you, but it’s also one that rewards forward-thinking and dedicated work. None of us here at Apple would have it any other way!

The AppleCare Service Documentation team is searching for a talented manager to lead the team that creates operational procedures and communications for Apple’s service providers. This content directs how service is performed for all Apple products by service providers worldwide to help millions of Apple customers.

Key Qualifications

5 to 7 years of directly related experience

Ability to build positive relationships at all levels throughout the organization

Excellent interpersonal skills

Ability to perform effectively under pressure

Ability to cut through ambiguity to inform effective solutions

Strong organization, time management, and prioritization skills

Experience with technical writing and content management


You will work closely with AppleCare service readiness project managers and service channel managers worldwide to create world-class service content and communication assets. You are proficient in documentation tools and practices, as well as content management workflows, and you leverage experience, good judgment, and data analytics to continuously drive process improvements across multiple concurrent projects and systems.

– Lead writing team to create clear and concise operational content.

– Shepherd the team’s career development and performance

– Prioritize tasks and manage resource utilization in a highly dynamic environment.

– Represent Service Documentation in relevant core meetings throughout a project lifecycle.

READ:   Website Junior Project Manager

– Continuously refine team processes for greater efficacy.

– Contribute to system requirements and infrastructure projects.

Education & Experience

Degree in Technical Writing, Journalism, Business, or a related field, or equivalent experience

Role Number: 200255786

  • Seniority level

    Not Applicable

  • Employment type


  • Job function

    Customer Service and Information Technology

  • Industries

    Consumer Electronics


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