IT Network Engineer III

  • Full Time
  • Taguig

Alorica


Responsible for providing senior level leadership to ensure the overall stability, integrity, and efficiency of assigned system(s) infrastructure including engineering, implementation and integration, and technical service and support. Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve highly advanced complex issues in support of business processing requirements. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Analyze business requirements to develop technical network solutions and their architecture framework. Provide technical troubleshooting and leadership required to recover from the most complex networking problems for the customer’s LAN/WAN environments. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Normally receives little instruction on day-to-day work, general instructions on new assignments.

 

• Responsible for Network Operations Day-to-Day Tasks, including attending to IT Service Desk assigned tickets, escalated tickets and serving as Point of Contact for Level 1’s and Level 2’s.

• Makes changes or updates to Regional / Global MPLS from DC / POPs.

• Serves as first level of approval for RFCs, Point of Contact for outages on GMPLS, and Escalation Point for outages at DC / MPLS.

• Ensures that SLA commitments are met, including monitoring and reporting of the same, and that projects and activities are completed as per commitment.

• Represents the network team in technical engagements with both internal and external entities.

READ:   Head of Strategy and Performance | Manila | Kuala Lumpur

• Conducts regular network infrastructure reviews to assess gaps and recommends changes to support the present organizational needs, including ensuring optimal performance and availability of all enterprise systems at a practical cost.

• Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.

• Responsible for Circuit orders / Bandwidth changes / Working with Providers.

• Provide technical guidance and training Network Support Engineers Level 1 and Level 2.

• Conduct research and development work to come up with solutions to address business requirements and bring out improvement initiatives.

• Supports the creation of technical standards and policies, and ensuring that the same is consistently implemented and monitored.

• Ensures that key deliverables with customers are followed through, tracked, updated and completed as per commitment, including taking the lead in the end-to-end process of project / activity implementation.

• Ensures compliance to policy and standards, timely completion of assigned tasks, proper documentation and timely updates for assigned tasks, coordination with other teams in troubleshooting of technology problems.

• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

• Perform other duties as assigned by management.

  • Antas ng seniority


    Mid-Senior level

  • Uri ng trabaho


    Full-time

  • Function sa trabaho


    Engineering, Information Technology, Project Management

  • Mga Industriya


    Outsourcing/Offshoring


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