The interpreter must be able to comprehend and analyze the reason why the customer is calling and must provide a specific resolution to each customer to assure and meet their expectations. In addition to fluency with American English the expert should have outstanding soft skills such as politeness and empathy.
-Handle and carefully respond to all inbound and outbound customer inquiries
-Provide excellent customer service through active listening
-Treat sensitively all confidential customer information
-Update precisely records in required systems
-Deliver clear instructions

Technical Skills
-High school graduate (Must present diploma)
-English level: C1 or above

Competencies and Specific Skills
– Communication skills
-Multi-tasking skills
-Perpetuation and upselling
-Problem Resolution


  • Tipo de empleo

    Jornada completa

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