Intérprete

Teleperformance


** WORK FROM HOME **

Overview

The interpreter must be able to comprehend and analyze the reason why the customer is calling and must provide a specific resolution to each customer to assure and meet their expectations. In addition to fluency with American English the expert should have outstanding soft skills such as politeness and empathy.
Responsibilities
-Handle and carefully respond to all inbound and outbound customer inquiries
-Provide excellent customer service through active listening
-Treat sensitively all confidential customer information
-Update precisely records in required systems
-Deliver clear instructions

Technical Skills
-High school graduate (Must present diploma)
-English level: C1 or above

Competencies and Specific Skills
– Communication skills
-Multi-tasking skills
-Perpetuation and upselling
-Problem Resolution
-Initiative

***PART TIME JOBS ARE AVAILABLE***

  • Tipo de empleo


    Jornada completa


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