Incident Management Analyst (Banking- ATMs)

  • Full Time
  • Cebu

NCR Corporation


About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Key Responsibilities Include

  • Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
  • Follow through on open incidents until closure
  • Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
  • Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
  • Utilize support systems, tools and experience to facilitate a customer solution
  • Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
  • Ensure transaction service activities are within Service Level Agreements
  • Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
  • Participate in special projects to continuously improve processes, tools, systems, and organization
  • Work in an environment that involves rotation in work hours, weekend or holiday hours and/or may require extended hours as needed to accommodate customer needs

Basic Qualifications

  • Associate Degree or Technical Diploma
  • 1-year experience in a related field
  • Proficient in Windows based applications/tools
  • Excellent English communication skills (verbal & written)
  • Detail oriented & ability to work under pressure
  • Ability to work flexible working hours (night and day shift)
  • Experience in troubleshooting over the phone (preferred)
  • Good understanding of ATMs (highly regarded)
READ:   美容顾问

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

READ:   Solution Management Core Consultant

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

  • Antas ng seniority


    Entry level

  • Uri ng trabaho


    Full-time

  • Function sa trabaho


    Management, Manufacturing

  • Mga Industriya


    Information Technology and Services


Apply

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