Hire to Retire Senior Representative (Mandarin)
- Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (including: phone inquiries, email/web tickets, IRS responses and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
- Identifies escalation trends and opportunities for process change and/or new solutions.
- Undertakes all actions required by system and updates Data Base continually.
- Investigates and resolves problems and provides solutions which may involve a network of resources.
- Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
- Performs “off-phone” tasks supporting HR related functions as directed.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
- Minimum 1 year equivalent work experience preferred
- Bachelor’s degree or higher from an accredited university
- Knowledge of HR Policies & Procedures
- Knowledge of HR systems is an advantage: Workday; GWN; SAP, SalesForce or other HR Systems
- Customer service skills
- Communication skills
- Detail oriented/accurate and thorough
- Knowledge in English and Mandarin (Writing, Speaking, Listening and Reading Skills) are necessary for this role
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Antas ng seniority
Uri ng trabaho
Function sa trabaho
Customer Service, Information Technology
Marketing and Advertising, Information Technology and Services, Consumer Goods
Por favor, para apuntarte a este trabajo visita ph.linkedin.com.