Head – Mortgage, Deposits and Auto

Standard Chartered Bank

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


  • Formulate and execute strategies including meeting the sales targets for Mortgage, Deposits and Auto, consistent with the agreed CPBB strategy


  • Strengthen product propositions for Affluent segment, to acquire and deepen client relationships
  • Build competitive edge and drive growth
  • Optimise margin and deliver sales targets in line with the business strategy
  • Develop clear and achievable plans for delivery of growth, while maintaining operational resilience (eg. Technology, regulations)
  • Identify and remove blockages and ensure that the team operates smoothly with stakeholders
  • Grow and develop business referrals to meet growth objective and deepen relationship with business partners


  • Own and reengineer product processes to improve client experience and efficiency
  • Monitor implementation of policies and control standards set by risk control owners and/or Group policy owners, ensuring the business is in compliance and operating within risk tolerance and risk appetite

People and Talent

  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from team and collaborate with risk and control partners.
  • Provide feedback and rewards in line with team members’ performance against their responsibilities and objectives

Risk Management

  • Highlight and address weaknesses across the end to end risk and control environment for Deposits, Mortgage & Auto products


  • Ensure team members are capable of successfully performing in their roles and there is clear oversight, supervision and decision making
  • Maintain awareness and understanding the regulatory framework in which the business operates, and the relevant regulatory requirements and expectations

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Value Chain to achieve the outcomes set out in the Bank’s Conduct Principles
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Retail banking business teams, Credit Risk, Credit Initiation, Channels, Operational Risk, Legal, Compliance, Finance, Operations, technology
  • Client
  • Government/MAS
  • Vendors / Referrers

Other Responsibilities

  • Embed Here for good and the Group’s brand and values in the business


  • Degree / Post Graduate in any field, Banking or Business preferred.

Functional knowledge

  • Banking (Secured) products
  • Digital Banking
  • Stakeholder management and influencing skills for problem solving
  • Presentation skills
  • Financial and analytical skills
  • Market and competition knowledge

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

  • Seniority level

    Mid-Senior level

  • Employment type


  • Job function

    Product Management

  • Industries


Gaborone, South-East, Botswana