GBSC-Customer Service Representative II

  • Full Time
  • Iloilo

Crawford & Company


Responsible for accurately recording all pertinent first report information via telephone and written correspondence from the insured, claimant, or their representative.

Job Scope

  • Customer Support
  • Receives and processes incoming calls according to client arrangements
  • Identifies and assesses customer’s need/s to achieve satisfaction
  • Provides product/service information and resolves any emerging problem that the customer accounts face leveraging the use of right method/tools
  • Handles customer complaints, provide appropriate solution and alternatives in an efficient manner
  • Conducts follow up to ensure resolution
  • Keeps records of customer interaction
  • Conducts emergency call outs to field adjusters with client
  • Logs First Notice of Loss claims and assignments
  • Business Process Support
  • Adheres to Crawford’s standard operating procedures (SOP) and turnaround time
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs other related tasks as required or needed

Functional Knowledge

  • Bachelor’s degree in any related course
  • At least two (2) years customer service or admin work experience in an insurance-related job
  • Excellent verbal communication and customer orientation skills
  • Active listening and call handling skills
  • Proficient in Microsoft Office word processing and spreadsheet
  • Knowledgeable of business etiquette across various correspondence
  • Ability to control and respond quickly to a stressful/difficult situation
  • Maintains high degree of professionalism and confidentiality
  • Ability to multi-task, prioritize and manage time effectively
  • Interpersonal skills – Able to work independently and as a team member
  • Keen attention to details

  • Antas ng seniority


  • Uri ng trabaho


  • Function sa trabaho

    Customer Service, Information Technology

  • Mga Industriya

    Information Technology and Services, Computer Software, Financial Services


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