GBSC-Customer Service Representative II

  • Full Time
  • Iloilo

Crawford & Company


Summary

Responsible for accurately recording all pertinent first report information via telephone and written correspondence from the insured, claimant, or their representative.

Job Scope

  • Customer Support
  • Receives and processes incoming calls according to client arrangements
  • Identifies and assesses customer’s need/s to achieve satisfaction
  • Provides product/service information and resolves any emerging problem that the customer accounts face leveraging the use of right method/tools
  • Handles customer complaints, provide appropriate solution and alternatives in an efficient manner
  • Conducts follow up to ensure resolution
  • Keeps records of customer interaction
  • Conducts emergency call outs to field adjusters with client
  • Logs First Notice of Loss claims and assignments
  • Business Process Support
  • Adheres to Crawford’s standard operating procedures (SOP) and turnaround time
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs other related tasks as required or needed

Functional Knowledge

  • Bachelor’s degree in any related course
  • At least two (2) years customer service or admin work experience in an insurance-related job
  • Excellent verbal communication and customer orientation skills
  • Active listening and call handling skills
  • Proficient in Microsoft Office word processing and spreadsheet
  • Knowledgeable of business etiquette across various correspondence
  • Ability to control and respond quickly to a stressful/difficult situation
  • Maintains high degree of professionalism and confidentiality
  • Ability to multi-task, prioritize and manage time effectively
  • Interpersonal skills – Able to work independently and as a team member
  • Keen attention to details

  • Antas ng seniority


    Associate

  • Uri ng trabaho


    Full-time

  • Function sa trabaho


    Customer Service, Information Technology

  • Mga Industriya


    Information Technology and Services, Computer Software, Financial Services


Apply

Por favor, para apuntarte a este trabajo visita ph.linkedin.com.

Related Jobs
  • Globant
    Español
    Lima, Lima, Perú

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are
  • PedidosYa
    Español
    Montevideo, Montevideo, Uruguay

    Somos la compañía líder de delivery en América Latina. Nuestra plataforma conecta a más de 77.000 restaurantes, supermercados, farmacias y tiendas de la región con millones de usuarios. Actualmente operamos en más de 400 ciudades ub
  • HR Assist (Barbados)
    Full Time
    Bridgetown, Saint Michael, Barbados

    Our Client, a boutique Day Spa requires skilled individuals to fill the role of Spa Therapists (part time).Individuals must be:- Skilled in delivering a variety of treatments (e.g. Facials, Massages, body treatments, Waxing, Sugaring, Mani
  • Infosys
    Full Time
    Taguig

    Key Responsibilities: The resource will work with the Team Leader to identify potential trainings needed for the program.Work in a team environment with minimal to no supervision.Responsible of answering to simple to complex client escala
READ:   Team Lead P2A CMMS
Guías Online