Fulfilment Operations Manager – Brisbane HDC

JB Hi-Fi

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer group. Specialising in consumer electronics, home entertainment, small appliances and white goods we strive to deliver the most extensive range, cheapest prices and genuine service to customers every day. The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity.

The Opportunity

We have a great opportunity for a motivated warehousing professional with strong operational, leadership and interpersonal skills to join the JB Hi-Fi Group Supply Chain team.

Located at our Brisbane Home Delivery Center in Berrinba. This is a varied role with complete responsibility for all facets of day-to-day operations of the Home Delivery Centre (HDC).

The role would ideally suit someone who has experience managing medium sized teams in a high-volume warehousing environment (ideally in the retail, Consumer Electronics or 3PL sector) possibly as a Team Leader, site 2IC or Operations Leader, and who is looking to take the next step in their Logistics career.

Key Responsibilities Include

  • Provide leadership and direction to HDC teams, developing employee knowledge and capability through recruitment, coaching, training and performance feedback.
  • Manage and monitor key performance indicators to ensure all HDC activities meet cost, operational, compliance and legislative requirements, with particular emphasis on Safety,including Chain of Responsibility obligations.
  • Ensure appropriate processes, management controls and oversight to ensure alignment of activities with core policy and standard operating procedures, including:
    • Inventory integrity
    • Space management
    • Inbound supplier deliveries and receipting of Purchase Orders
    • Outbound deliveries including product handover to third party carriers
    • Bulky Goods Returns, claims management and recycling process
  • Manage and monitor HDC financial performance including controllable direct expenses (eg labour management) and indirect expenses (inventory control).
  • Ensuring a positive experience for the customer (right stock, right time, right condition) and effective timely resolution of customer issues and queries.
  • Actively plan & support promotional activity and business objectives.
  • Manage the HDC facility in terms of relevant security, housekeeping, contractor / visitor management and maintenance requirements and standards.
  • Build and maintain effective working relationships with relevant internal and external stakeholders
  • Other tasks deemed suitable based on knowledge and experience as required by Management
READ:   Sales Coordinator

About Our Ideal Candidate – You Will Have

  • Demonstrated leadership of medium sized teams in a high volume warehousing environment.
  • At least 5 years operational warehouse experience, including paperless (WMS) operations.
  • Operations management experience (not just team leader/operations leader).
  • Experience managing big & bulky Consumer Electronics (or Furnishing) goods in the b2c sector.
  • Relevant tertiary or other formal qualification in supply chain related studies would be well regarded.
  • Familiar with Kaizen and/or Six Sigma methodologies.

Our Benefits

  • Generous staff discounts
  • Access to training and development
  • Collaborative work environment
  • Fantastic career opportunities across the broader JB Hi-Fi/The Good Guys Group
  • 6 weeks paid maternity leave
  • Employee Assistance Program

How To Apply

If you have the skills, experience and qualities required, please submit your application and upload your CV. All applications are strictly confidential.

All applications are strictly confidential.

  • Seniority level

    Mid-Senior level

  • Employment type


  • Job function

    Strategy/Planning and Supply Chain

  • Industries

    Consumer Electronics


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