EXECUTIVE HOUSEKEEPER/HOUSEKEEPING MANAGER

Location: Lagos

Details

• The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness
• As a Housekeeping Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Attractive Salary: Our goal is to acknowledge our employees’ skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
• Regular Support: Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
• Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.

What You Will Be Doing

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
• Manage the departmental budget in a fiscally responsible manner
• Monitor labour costs while ensuring effective scheduling and department productivity

Experience And Skills

• Service focused personality is essential and previous leadership experience required
• Minimum of four (5) years work experience in similar role with a reputable hotel brand
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Mathematical skills needed in order to appropriately mix cleaning agents according to the prescription of the manufacturer
• The ability to take the initiative and lead others.