Customer Support Representative – Tier 1

  • Full Time
  • Taguig

Ditto Music


DUTIES AND RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

PERSONAL SPECIFICATION

• With experience as customer support in the BPO industry or related field

• Fluent in English (verbal and written)

• Knowledge in the music industry

• Bachelor’s Degree in related field preferred

• Keen attention to detail

• Good taste in music

• With a working laptop and home internet. (work from home set-up is temporary)

  • Uri ng trabaho


    Full-time


Apply

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