Customer Service Representative-Part Time

Are you looking to work part time? We are hiring part Customer Service Associates to handle incoming service calls from our Transportation client based in the US. You can work from home or onsite from our Freeport, Montego Bay location. We offer paid training, flexible shifts- ideal for students or as a supplemental source of income. Don’t wait! Apply Today!

RESPONSIBILITIES:

• Effectively handle all incoming calls and follow up calls.
• Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units.
• Coordinate outside repair with vendors and customers.
• Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork.

REQUIRED EDUCATION AND EXPERIENCE

• Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CXCs
• Proficiency in using a computer and working with Windows based application.
• Ability to work within established procedures with a moderate degree of supervision.
• This is a part time position that requires you to work 12 to 40 hours weekly.
• Flexibility is required to work any weekday between 4pm-11pm any 8.5-hour shift on Saturday and Sunday.
• High Speed Internet for work at home Download-10MPS; Upload-5MPS

COMPETENCIES

• Advanced Customer service skills
• Intermediate computer proficiency
• Clear and upbeat verbal communication style

BENEFITS/PERKS

• Hourly base plus Incentive Pay & Overtime available
• Paid Training
• Lunch subsidy during training for employees who work onsite
• Paid time off in keeping with the Holiday with Pay Act
• Flexibility to work at home or onsite