Customer Service Representative

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

Our associates are a strategic advantage for us who are making a difference at Littelfuse. Join our team and make a difference every day!

CUSTOMER SERVICE REPRESENTATIVE (EUROPE SHIFT)

We are looking for a Customer Service Representative who will be responsible in maintaining and/or increasing customer loyalty by supporting the customer from ordering till delivering. Further, the associate is responsible for managing orders in an accurate, timely and professional way.

About The Job

• Performs order handling process through; receipt of customer purchase orders (EDI/Mail/Fax), Order entry (within 24 hours), Order adjustments/cancellations, Order block handling
• Follow up on customer requests for the following: Order expedites, Special shipments, stocks check, delivery information, complaints handling (8D), returns, credit/debits
• Build strong customer relationships by proactively informing customer on status of deliveries, running open order books and communicate to the customer, maintaining intensive contact (by phone) with customers, actively participating in customer related projects in order to improve customer satisfaction levels, dedicates back-up responsibilities for other CSR’s
• Provide sales support to Outside Sales through m anaging RFQ (Request for Quote) and quote renewals in a timely manner using “Price Authority” or “Contract Price” and work with Product Management to get approval for target prices that are below the country min, p erforming Price Book Management, d istributing PCN to customers after Product Managers had sent internally to Littelfuse.

About You

• Graduate of Bachelor’s Degree
• Relevant experience in a Customer Service related environment is mandatory, of at least two years is preferred
• Excellent writing and verbal English language skills are required, 2nd and 3rd language are preferred (Mandarin, Japanese, Korean, German, French)
• Basic/advanced knowledge of MS office
• SAP and Material Resource Planning (MRP) system knowledge are preferred
• Working knowledge of quality standards (ISO/QS/TS) is preferred

We Offer

• The possibility to work in exciting and challenging industry
• To develop you professionally and to expand your knowledge through cross-functional collaboration and training experiences

Our associates are a strategic advantage for us who are making a difference at Littelfuse. Join our team and make a difference every day!