Customer Experience Officer

Manningham Council

  • Permanent Part Time Position (0.6)
  • Band 5 salary from $70,452.84 (pro rata) plus 10% superannuation
  • Flexible working arrangement opportunity
  • Be part of driving our customers experience
  • Based at Civic Centre, Manningham Council, Doncaster VIC

Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and home care, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.

We provide challenging and rewarding employment opportunities to innovative, passionate, and driven people. We have a positive and friendly working environment, and we offer our employees a range of benefits, including flexible work options, opportunities for career development, and health and wellbeing initiatives.

We’re constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high performing individual who wants to shape positive and inclusive outcomes for our community. You’ll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham.

About The Role

You will work with a dynamic and friendly customer focussed team and assist in researching and implementing new or improved ways that we can support our customers and deliver on our Customer Promise.

The role also supports our Customer Service Team to resolve customer enquiries across a range of channels including phone and online.

Skills And Experience

  • demonstrated experience in implementing customer focussed improvements
  • a minimum of 5 years’ experience in providing customer service in a large or complex organisation.
  • ability to build rapport with customers and stakeholders to gain their cooperation in resolving enquiries and gathering feedback
  • ability to use conflict resolution techniques, discretion and diplomacy in dealing with customer enquiries.
  • demonstrated ability to complete tasks within agreed timeframes and the flexibility to respond to changing priorities.
  • excellent verbal and written communication skills and able to convey customer feedback and research clearly and concisely.
  • ability to manage time, set priorities and organise work outputs.
  • previous experience in Voice of customer programs, Microsoft office suite (include Microsoft Dynamics), Live chat program and Technology One (Property & Rating) advantageous.
READ:   Client Technology Experience Designer

How To Apply

Click APPLY to submit your up to date CV and cover letter addressing the key requirements of the role. If you have any questions about the position please contact Donna Russ, Customer Experience Advisor on 03 9840 9369.

For all other enquiries regarding the recruitment process, please email [email protected] or visit

Applications close on Sunday 4th July 2021 at 11:30pm.

Council recognises the benefits of a diverse workforce for its employees and customers.

To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds.

If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check.

Apply Now

  • Seniority level

    Entry level

  • Employment type


  • Job function

    Customer Service and Information Technology

  • Industries

    Nonprofit Organization Management, Government Administration, and Hospital & Health Care


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