Customer Care Specialist, Sea Logistics

Kuehne+Nagel


We are on the hunt for a Customer Care Specialist to deliver Customer Excellence and Service to your own portfolio of clients!

Your Role

Reporting to the Customer Care Supervisor, you will support customers by providing information, answering questions, and responding to any complaints received. Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features.

Your Responsibilities

Your core tasks and responsibilities will include;

  • Driving customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
  • To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
  • To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
  • To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
  • To qualify + enter customer orders into the operational execution process.
  • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
  • To create, review + refine customer reports.
  • To ensure delivery against all financial targets + strategic objectives.

Your Skills And Experiences

  • Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.

req73616

  • Seniority level


    Entry level

  • Employment type


    Full-time

  • Job function


    Customer Service and Information Technology

  • Industries


    Information Technology and Services, Logistics and Supply Chain, and Human Resources


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