Customer Care Executive-North


Overall Purpose.

  • To control quality at the Service Centre by providing excellent Customer Service to walk in customers and managing stock as per the M-KOPA service police.

Key Responsibilities.

  • Support customer swap & return processes in line with M-KOPA reverse logistics policy
  • Review and accurately update all activity in the Inventory tools with all incoming and outgoing transactions as per M-KOPA stock handling policy
  • Allocate stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock allocation policy
  • Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock.
  • Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines
  • Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is highly presentable to customers

Incumbent Requirements.

Education and Required Skills.

  • A bachelor’s degree from a recognised institution / university in any field.
  • Fluent in at least English & Luganda / or a major language found within any of the Sales Regions
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • A team player with a high level of flexibility
  • Should be self-motivated & able to demonstrate a drive for results with a professional approach.
  • Excellent customer Care skills -Customer centric with commitment to deliver
  • Possession of basic numerical skills
  • Team work with high levels of flexibility.
  • Demonstrate high level of integrity, work ethics, proactive and positive attitude.
  • Exceptional communication, interpersonal, problem solving and analytical skills
  • Report-writing and presentation skills.
  • Should be self-motivated & able to demonstrate a drive for results with a professional approach.
READ:   Data Engineer

  • Seniority level

    Entry level

  • Employment type


  • Job function

    Business Development and Sales

  • Industries

    Program Development


Related Jobs
  • Dare To Dream Your Success
    Full Time
    Greater Sydney Area

    We are a leading global company in the Personal Development Industry. Our philosophy is firmly focused on selecting prospective leaders that fit our culture and also developing individuals in line with our own core business values.Our comp
  • Prepdia
    Full Time
    Douala, Cameroon

    Bonjour, Prepdia cherche à embaucher d'excellentes personnes en service à la clientèle pour se joindre à notre équipe. Es-tu quelqu'un de sociable? Aimez-vous parler à des inconnus en ligne ou physiquement ? Ensuite, nous avons besoi
  • Appen
    Los Lagos, Chile

    Buscamos personas que buscan una oportunidad de trabajar desde casa. Nuestra misión es ofrecer las mejores soluciones de datos y experiencia a los desarrolladores de IA para la comunicación, impulsados ​​por nuestra pasión por la in
    Full Time
    Centre, Cameroon

    ANALYSTE DEVELOPPEUR ET INTÉGRATEUR D’ERP / PYTHONTemps pleinCentre-ville Yaoundé, Cameroun Immédiatement [email protected] SARL est une entreprise basée au Cameroun et œuvrant dans le secteur de la grande distribution, par
Guías Online