Corporate Account Manager

Digicel Group


About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job Title: Corporate Account Manager

Primary objective of the job: The ICT Account Manager will work within the Business Solutions Sales Team to grow the business and meet specified sales targets. The successful candidate will be accountable for the fulfilment of sales revenue target and market shares in the ICT. Being a key member of the team, your role is to execute sales strategies in order to explore business opportunity and maximize sales prospect. You will also establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty and market penetration.

READ:   Lead Project Manager

Main Duties And Responsibilities

  • Achieve specific sales revenue targets.
  • Keeping accurate sales forecasting and completion records.
  • Compete and win back business from competitors into current accounts and develop future business growth, ensuring that targets are exceeded.
  • Contribute fully to the future growth of the business area via innovative sales methods and led business drivers.
  • Ensure effective coverage of all identified accounts and spends the majority of sales time in face to face activities with key decision makers and influencers within the defined customer base.
  • Promote the Digicel Business ‘brand’ by exceeding customer expectations and ensuring high levels of customer satisfaction in the sales experience; maximizing solution sales and customer retention.
  • Ensure all forecasting and pipeline management is accurate and reflects the reality of the opportunities open within your customer base.
  • Understand the customers’ key business drivers and strategic requirements and align our ICT solutions and offerings to provide maximum value to and the client.
  • Develop, maintain and update appropriate account details on Salesforce.
  • Ensure you liaise and collaborate with the pre-sales technical team to ensure that the solutions developed meet and exceed your customers’ expectations
  • Ensure all customer contact information is gathered and accurately inputted into customer database.
  • Provide competitor feedback and industry insight to Sales and Marketing management.
  • Maintain and improve knowledge on all new and existing products and services and on competitors’ offerings.
  • Develop each sales opportunity to its maximum potential, ensuring we are focused on selling the full solution which removes future competitive activity
  • Cross and up sell all Digicel products and services wherever possible
  • Create new revenue and profit streams by selling existing products to new customers and new products to existing customers.
  • Ensure your product knowledge on both existing and planned new products is to the required standards to support your customers both directly and through other sales team functions.
  • Cover and maintain sales revenues into all accounts in absence of other teams members.
  • Undertake action plans for customers/propositions in line with sales/marketing strategies.
  • Maintain regular and focused contact with members of the virtual team including business development, Pre-Sales, Sales Operations and Customer Support teams.
  • Manage & control own WIP pipeline, to minimize the time between order and completion of work.
  • Ensure all sales are closed and billed on time.
  • Conduct ongoing needs analysis of the customers’ current and future ICT requirements to establish selling opportunities. This will include identification of potential new technology introductions.
  • Document all customer visit details by completing the relevant forms and activity logs.
  • Complete any other duties as required by the National Sales Director commensurate with the role.
  • Participate in company events as assigned including trade shows and other events.
  • Perform any other duties related to the job as assigned by the Corporate Sales (HOD).
READ:   Service Team Manager

Qualifications

  • Primary Degree in Business
  • 3-5 years Corporate Sales Experience with proven track record of delivering results
  • Working knowledge of ICT products, sales and solution development including, strategy, design, related technologies and the ability to demonstrable benefits.
  • Any professional sales or other certifications (Cisco & other vendors) considered an advantage.
  • Telecoms preferable with in-depth knowledge of all trending ICT products.
  • Previous Sales performance and reporting experience (desired)

Disclaimer

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

  • Seniority level


    Mid-Senior level

  • Employment type


    Full-time

  • Job function


    Sales and Business Development

  • Industries


    Telecommunications


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