Consulting – Customer & Marketing – Consultant Product Design


Company Description

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at

About The Division

Innovation, transformation, and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete.

Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions.

Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long term projects with the urgency of immediate operational demands. We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities.

How You Will Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

READ:   Responsable marketing

Job Description

Main Purpose of Job

working with target users in contextual research and usability tests, involved in product discovery work – workshops, personas, creative problem solving, canvasses and journey maps. Designing digital products and supporting development teams throughout implementation with art and design direction.

Owning UX & UI design deliverables throughout the end-to-end product design cycle. Ability to rapidly ideate and create concepts and articulate strong storylines to clients. Actively focusing on developing effective communication and relationship-building skills with a strong commitment to personal learning and development.


Qualifications & Experience


  • Tertiary qualification in digital design / visual communication, business, information systems
  • Three years’ experience within the function
  • Strong design portfolio with ability to showcase thinking and reasoning behind design decisions


  • Postgraduate qualification (relevant to Service Area / Design etc.)
  • Experience in a client facing role

Preferred But Not Essential

  • Figma
  • Adobe XD
  • Sketch
  • Miro
  • Framer X
  • Adobe Photoshop
  • Adobe Illustrator

Key Competencies

UX Competencies:

  • Working understanding of Design thinking methodology and ability to implement
  • Workshop facilitation & co-facilitation experience
  • User research methods (user interviews, contextual research, diary studies etc.)
  • Analysis and distillation of insights
  • Ideation & problem-solving methods
  • In-depth/detailed customer and employee journey mapping
  • Persona creation
  • Ability to align user requirements to desired business outcomes
  • Low fidelity wireframing
  • Usability testing & reporting
  • Able to iterate designs and make improvements based on feedback from usability tests

UI Competencies:

  • Working understanding of UI design best practices & responsive design
  • Staying up to date with latest design trends
  • Style tile conceptualisation
  • Design system & Style guide creation
  • Designing high fidelity working prototypes based on iterated low fidelity wireframes
  • Working closely with developers to ensure that the build meets UI design best practices and to ensure user-centric alignment
  • Able to present/demo prototypes in client sessions
READ:   Customer Service Representative

Technical Competencies:

  • Expert in field with sound industry and business knowledge
  • Basic project management skills
  • Familiar with UX/Agile structures
  • Business analysis and system design

Behavioural Competencies:

  • Effective communication skills, both written and verbal
  • Interpersonal and relationship building skills
  • Desire to develop self
  • Client delivery focus
  • Adaptable
  • Focus on quality
  • Problem solving ability
  • Constantly pushing for creative innovation

Additional Information

Key Performance areas

  • Strategic Impact
  • Experience working independently with minimal supervision and guidance.
  • Strong problem solving and troubleshooting skills with experience exercising mature judgment.
  • Proven experience effectively prioritizing workload to meet deadlines and work objectives.
  • Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
  • Ability to work independently and manage multiple task assignments.
  • Ability to travel to client sites 80-100% of the time
  • Ability to work remotely / from home environment
  • Effective interpersonal and relationship building skills
  • Strong client delivery focus
  • Highly adaptable, managing change and ambiguity with ease
  • Focus on quality and risk
  • Client Impact: External / Internal
  • Contributes to management decisions through pertinent analysis of client, company and industry
  • Communicates regularly with Engagement Manager and team members on status of own deliverables
  • Develops productive working relationships with clients and staff
  • Responds with urgency and accountability to client and team requests
  • Operational Effectiveness
  • Understands the context and impact of own role within engagement and conduct work accordingly
  • Informs engagement manager of emerging engagement change issues
  • Remains aware of risk in area of engagement in alignment with Deloitte policies
  • Consistently reviews and analyses accuracy and quality of own deliverables
  • Maintains clear communication channels with engagement team members on work status
  • Development/Growth of Team
  • Cultivates ability to give effective development feedback both upward and to peers
  • Maintains own development and knowledge in specialised area
  • Budgets / Profitability
  • Maintains quality of output and timeous delivery as per SLA

Leadership / Behavioural Capabilities

  • Living our Purpose – Identifies and embraces our purpose and values and puts these into practice in their professional life
  • Influence – Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
  • Performance drive – Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
  • Strategic direction – Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
  • Talent development – Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
READ:   Customer Care Specialist

Cross-Consulting Capabilities

  • Delivery Excellence – Ability to manage own work against the project plan to ensure a superior client experience
  • Knows the Business and Sector – Ability to understand the client’s business, follow sector trends and learn leading practices
  • Analytical Thinking & Problem Solving – Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
  • Financial Acumen – Ability to gather and interpret financial information to help strengthen proposed recommendations
  • Executive Presence – Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
  • Logical Structuring – Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools
  • Global Mindset – Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients
  • Business-Technology Acumen – Ability to recognize technology as a business enabler
  • Accesses the Organization – Ability to develop and share reusable assets that can be readily applied to new projects
  • Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

  • Seniority level

    Mid-Senior level

  • Employment type


  • Job function


  • Industries

    Management Consulting, Financial Services, and Accounting