Collections Associate (Full-Time/Permanent)

Sutherland


Job Description

Sutherland is seeking a motivated and passionate person to join us as a Collections Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Collections Associates In This Role Get To

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

  • A minimum of 4 CXC/GCE subjects inclusive of English Language or U.S. High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred

  • Seniority level


    Entry level

  • Employment type


    Full-time

  • Job function


    Accounting/Auditing and Finance

  • Industries


    Information Technology and Services, Computer Software, and Financial Services


Apply

READ:   Accounting Services Analyst I