Client Service Support – Business Analyst

A Business Analyst is responsible for coordinating and analyzing all operational performance tracking metrics, working closely with the Management Team to analyze results and performance, and for developing and following through with action plans that will satisfy the business needs. The Business Analyst, in partnership with the Management Team, will ensure that the group meets its performance, financial, and client service goals.

Core Responsibilities

• Lead or assist projects through project lifecycles, leveraging approaches in process re-engineering, organizational design, program and change management
• Identification of challenges, gaps and opportunities for improvement (and report findings in a simple, compelling way)
• Coordination with related in-flight programs
• Identify weaknesses, gaps, and opportunities for process, client experience, and technology improvements – and report the findings in a simple, compelling way
• Provide analysis and assist the business in developing metrics to measure progress against key initiatives
• Identify and update processes and procedures that require changes in a response to procedural, regulatory or technology changes
• Manage ongoing BAU change requests received from Client Service and Business partners for updates to processes and corresponding procedures
• Determine the best operating model to incorporate any changes in order be in compliance and still easily executed/absorbed by Client Service
• Facilitate the approval of the operating model changes and procedural documents
• Determine the most effective method to communicate and implement the change in process, including partnering with the training and communication teams

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Qualifications

• Excellent judgment and decision making skills; solutions oriented
• Solid communication, time management and interpersonal skills
• Possess strengths in project management, problem resolution, effective communication
• The position requires flexibility and the ability to quickly adapt within a dynamic environment
• Keen understanding of the financial and banking industries
• Must be a highly energetic self-starter with a relentless focus on execution and exhibit the ability to:
• Define and analyze problem statements and translate into tangible solutions
• Develop detailed operating model for business changes
• Manage end-to-end implementation of projects including assessment, planning, project management, execution and evaluation
• Analyze and prioritize alternative solutions to drive results
• Influence a cross functional, diverse environment to change status quo
• Create and deliver compelling presentations for senior leadership
• Forge relationships and build a network throughout the firm
• Maintain a positive attitude and act as team player while delivering on high priority, time sensitive initiatives
• Extremely organized and detail oriented, expert knowledge of Windows, Microsoft Office software, Microsoft Outlook email, scheduling and task manager

Experience

• Bachelor’s or Master’s degree preferred
• Work experience totaling at least 2 years in financial services, business analyst, project management, process improvement, management consulting or internal consulting / corporate strategy team
• Experience leading medium-to-large scale project execution and management
• Financial services/business consultancy background, preferably in Wealth Management
• Digital transformation and client experience design experience preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.