Client Manager

Chess Wizards, Inc


Chess Wizards Team is growing and we are currently hiring for a full-time remote position of a Client Manager.

About us:

We strongly believe that education should be exciting, motivating and fun!

Chess Wizards was founded in 2002 to change the culture of chess in Chicago. A decade later, we’ve expanded our programs to schools, park districts, and community centers across the globe. We have inspired thousands of children across the United States and Canada to think logically, solve problems, win graciously, learn from the defeat.

We are looking for a Client Manager to join our team and create long-term, trusting relationships with our clients. The Client Manager’s role is to oversee a portfolio of assigned clients, develop and grow new business from existing clients, and actively look for new sales opportunities.

What you will do:

  • Manage 100-125 good active accounts every semester
  • Meet sales and revenue goals
  • Act as a communication hub for clients
  • Build long-term rapport with clients
  • Be able to negotiate contracts effectively
  • Resolve clients disputes and attend to inquiries
  • Provide reports on account
  • Develop new markets, company goals, ideas/strategies to help build a good relationship with clients
  • Assist with critical issues and escalations
  • Retain clients each session
  • Meet company’s KPI’s
  • Maintain CRM up to date with all necessary information to conduct successful classes
  • Monitor day-to-day operations
  • Communicate with all instructors on a weekly basis:
  1. foster personal relationships
  2. request feedback about the quality of classes
  3. ensure teachers have all necessary supplies to perform their duties
  • Work with a sales team to properly onboard new clients
  • Ensure privacy protection of all student, school, and instructor data
  • Help with recruiting new staff members when necessary
  • Help develop the company’s culture and overall company vision
READ:   Account Manager - Last Mile Logistics (m/f/d)

What you will bring with:

  • Experience as a Client Manager or related profession
  • Excellent communication skills
  • Familiar with CRM software and MS Office
  • Knowledgeable about delivering solutions based on client needs
  • Ability to manage multiple projects
  • Excellent negotiation and leadership skills
  • BA/BSc degree in Marketing, Business or related field
  • Excellent command of English

Benefits:

  • Full-time remote position (work from the comfort of your home)
  • Amazing Team
  • Competitive and timely remuneration (USD 1000 per month)

Working hours: 10 am EST – 6 pm EST/ 1 pm EST – 9 pm EST

To apply:

Please submit your CV and a cover letter in English for consideration.

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