Client Engagement Consultant
Karely is currently seeking a client engagement consultant in Melbourne. Workplace can be flexible – Work from Home or Office.
The candidate must be located in Melbourne.
The right candidate may be offered a full-time role at the end of the contract (Based on the performance)
What you’ll be responsible for:
- Scheduling and facilitating support services for clients.
- Maintaining effective and ongoing working relationships with clients through the delivery of exceptional service.
- Fostering meaningful relationships with clients’ families and significant others to ensure the needs of the client are suitably being met.
- Recruitment of Support workers.
- Developing and maintaining strong partnerships with the Disability Support Workers providing front-line care services to clients in the community.
- Maintaining confidential and accurate documentation and records in relation to the provision of client’s care, preferences, and relevant service delivery information.
- Escalating issues in relation to service delivery and client care to relevant clinical and/or management bodies when required.
- Collaboratively problem-solving and presenting effective solutions to advocate for clients to ensure their needs are suitably met.
- Daily administrative, data-entry, and supportive functions upon direction from the Line Manager.
To be considered for the role:
- Previous experience in a comparable scheduling position, or equivalent.
- Evidenced experience in a scheduling environment, including the ability to complete required allocations accurately and in a timely manner.
- Excellent administrative, time management, and organisational skills.
- Demonstrated experience working within the Disability sector (or Community Services sector), including knowledge of NDIS and DHS standards. (Preferred but not compulsory )
- Understanding of current Disability-related legislation, policy, and standard operating processes. (Preferred but not compulsory )
- Understanding of relevant industrial instruments used within the Disability sector and capacity to apply provisions detailed inappropriate manner.
- Ability to work collaboratively and influence a range of internal and external stakeholders at varying levels of seniority.
- Demonstrated ability to work autonomously whilst using initiative and problem-solving abilities.
- High degree of professionalism, optimism and resilience.
- Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds.
- Driver’s Licence, WWCC. NDIS Screening and willingness to obtain