Client Engagement Consultant


Karely is currently seeking a client engagement consultant in Melbourne. Workplace can be flexible – Work from Home or Office.

The candidate must be located in Melbourne.

The right candidate may be offered a full-time role at the end of the contract (Based on the performance)

What you’ll be responsible for:

  • Scheduling and facilitating support services for clients.
  • Maintaining effective and ongoing working relationships with clients through the delivery of exceptional service.
  • Fostering meaningful relationships with clients’ families and significant others to ensure the needs of the client are suitably being met.
  • Recruitment of Support workers.
  • Developing and maintaining strong partnerships with the Disability Support Workers providing front-line care services to clients in the community.
  • Maintaining confidential and accurate documentation and records in relation to the provision of client’s care, preferences, and relevant service delivery information.
  • Escalating issues in relation to service delivery and client care to relevant clinical and/or management bodies when required.
  • Collaboratively problem-solving and presenting effective solutions to advocate for clients to ensure their needs are suitably met.
  • Daily administrative, data-entry, and supportive functions upon direction from the Line Manager.

To be considered for the role:

  • Previous experience in a comparable scheduling position, or equivalent.
  • Evidenced experience in a scheduling environment, including the ability to complete required allocations accurately and in a timely manner.
  • Excellent administrative, time management, and organisational skills.
  • Demonstrated experience working within the Disability sector (or Community Services sector), including knowledge of NDIS and DHS standards. (Preferred but not compulsory )
  • Understanding of current Disability-related legislation, policy, and standard operating processes. (Preferred but not compulsory )
  • Understanding of relevant industrial instruments used within the Disability sector and capacity to apply provisions detailed inappropriate manner.
  • Ability to work collaboratively and influence a range of internal and external stakeholders at varying levels of seniority.
  • Demonstrated ability to work autonomously whilst using initiative and problem-solving abilities.
  • High degree of professionalism, optimism and resilience.
  • Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds.
  • Driver’s Licence, WWCC. NDIS Screening and willingness to obtain
READ:   Client Services Accountant

  • Employment type