Associate IT Analyst II Business Systems

Department: None
Description

This role is responsible for the following:

• Provide daily product configuration setup support for multiple models in all applicable databases
• Maintenance of global Configurators (Oracle Configurator Developer, Toolkit, JDE) including the programming of product data and global product configuration rules in multiple HUB business systems
• Conduct troubleshooting of database configuration and software solutions
• Responsible for multiple products within multiple databases
• Design high quality and timely Assemble to Order (ATO) Model Databases structures (Items, Rules, Bills of Material (BOM), User Interface, Import, Batch Validation)
• Provide additional NPD/Sustaining support for Product Configuration Solutions team

Duty 1: System Support and Maintenance

• Updates business system related to products – item creation, enabling of parts to orgs(hubs), item attributes, categories, templates.
• Updates import tools to apply changes related to business system – item create/update, category updater, for specific hub/subs (Single Instance projects).
• Report issues on responsibility to immediate supervisor.
• Troubleshoots business systems issues and relays them to other world areas and IT
• Analyses and conducts basic troubleshoot Product Configuration issues related to specific product and business systems
• Conducts Quality Assurance analysis of database changes related to Book, Build and Ship requests
• Reviews and analyses product requirements/change request and seeks clarification as needed
• Analyses customer related issues (general inquiries) – Identify and Provide solution; Validate Resolution.
• Creates/updates model structure based on product specifications in applicable business systems globally
• Gathers approval and validates completeness of the requirements
• Translates design requirements to conform with database logic standard for Book, Build and Ship – New specials logic

Duty 2: System Documentation

• Generates CRM reports related to daily support requests (i.e. Open tasks report)
• Creates, monitors, prioritizes and updates CRM requests
• Documents new features /updates of business systems and changes related to product family support (Book, build and ship
• Updates Daily Support work instructions for updated or new processes

Duty 3: Project Support

• Informs the project lead on changes
• Participates in projects related to Configurator/ Digital Customer Application tasks by loading, testing and analyzing results – software testing for Instrument Advisor, load parts(buyout), system migration tests.
• Creates model strings/test cases to validate configurator rules to be used for Manufacturing Verification Test.

Education:

• Bachelor’s degree or equivalent (Computer Science, Computer Engineering, Information Technology, Information Systems or similar) or Any Engineering degree with Programming courses in the curriculum

Job Related Experience:

• Fresh Graduate

Specific Knowledge:

• Knowledge in Microsoft Office tools (MS Word, Excel, PowerPoint)

Skills:

• Written and oral English skills in a technical environment
• Analytical skills and aptitude for logical thinking
• IT & computing skills
• Ability to manage and prioritize multiple tasks
• Ability to follow detailed workflow and instructions
• Ability to work independently with minimal supervision
• Ability to handle a variety of assignments
• Ability to participate in a team environment

Primary Location

Philippines-National Capital Region-Quezon City

Job Function

Information Technology

Date

Aug 13, 2021, 3:30:58 AM