Area Manager

To deliver cost-effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brand’s sales, profit, and compliance targets leading to a competitive advantage for the brand

Job description

· To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis

· To deliver and manage financial targets for the area

· To deliver and manage internal processes, procedures, and compliance for the area

· To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk

· To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken

· To generate, analyse and act on relevant reports and provide feedback within specified timeframes

· To be the customer’s first choice health and beauty retailer by living and driving the company values

· To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets

·To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer

· To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda

· To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance

· To deliver adherence to HR policies and procedures that are aligned to corporate governance

Minimum requirements

Education and Experience Requirements:

·        Essential: Grade 12

·        Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)

·        Minimum 5 years experience in an area management role within a retail store operations environment with exposure to managing a diverse team

·        Extensive people management experience

·        Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

·        Retail Management

·        Financial Management

·        Risk Management

·        Human Resource Management

·        Change Management

·        Business Acumen

·        Commercial and Entrepreneurial Awareness

·        Communication Skills

·        Interpersonal Skills

·        Analytical Skills

·        Decision-Making Skills

·        Able to motivate people

·        Persuading Skills

Essential Competencies

·        Deciding and Initiating Action

·        Leading and Supervising

·        Adhering to Principles and Values

·        Presenting and Communicating Information

·        Analysing

·        Planning and Organising

·        Delivering Results and Meeting Customer Expectations

·        Coping with Pressures and Setbacks

·        Entrepreneurial and Commercial Thinking