APAC Project Manager (BPO) with at least 5+yrs experience
Location – WAHA – EDSA Greenfield – Flexible Schedule (9AM – 6PM) Work from home.
Budget: 80,000 – 170K – open for current market rate so long as they meet the required skills
Atleast 5-years of experience as project manager with minimum of 2- years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role
Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for every client assigned.
Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience.
Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity.
Managing client and project team expectations simultaneously for a frictionless onboarding experience. You will handle day-to-day client communication
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